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Welcome to the Claim centre

Young man and woman filing an insurance claim online through the Desjardins Insurance agent website.

Starting the claim process
is only a click away

File a claim

Claim type

Find an agent


Car accidents and property damage can be stressful, but we don't think reporting your insurance claim should be. Whether you need to report a claim, learn more about the claim process or find a service provider, we've got you covered.

Online car insurance claim

If you’re involved in an accident and want to take care of it fast, file your claim online and view your coverage, deductible and liability information depending on the event that occurred.

You can even book an appointment with a repair shop directly through the online process. Anytime, anywhere, at your convenience.

Property insurance claim

If your home is damaged, you can start the claim process right away and we’ll do everything we can to get your life back to normal fast.

After you’ve reported your claim, one of our advisors will contact you as soon as possible.

How to file a claim? Two ways to file a claim:


Simply log in to My account to report an auto or home insurance claim. Don’t have an account? Signing up to My account is quick and easy!

On the phone

If you prefer to talk to someone to report your claim, our team is always here to help. Simply call 1-855-209-9549 or contact your Desjardins Agent.

Accident outside of Canada?

If you're a policyholder who would like to file a claim from outside of Canada, please contact your Desjardins Agent or call us directly at 1-855-209-9549.

Life insurance

We understand the passing of a loved one creates plenty of stress on its own, that’s why we’re committed to a life insurance claim devoid of hassle and red tape.

To report a death, please contact your Desjardins Agent.

Why us?

We have always based our business on one principle: integrity. We'll make sure you get your life back on track in case the unexpected happens.

What’s in the Claim centre?

File a claim

Learn more.

Check claim status

Learn more.

Find a repair facility

Learn more.

Additional suggestion about home insurance

Learn more.

Report insurance fraud

Learn more.


Learn more.

Why Desjardins Insurance?

Learn more.

Claim tool box

Report a claim

Start the simple process of reporting your claim here.

Learn more about the claim process.

Service provider tool

Choose from a network of recommended providers.

Find a recommended provider.


Reporting property damage is easy and stress-free.

Learn more about the property insurance claim process.

Business insurance claim

We’ll guide you through your business insurance claim.

Learn more about the business insurance claim process.

Some conditions, exclusions and limitations may apply. The terms and conditions of the coverages described are set out in the insurance policy, which always prevails.

Claim type
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