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What happens when you file an auto insurance claim

If you’re involved in a car accident, remember that your safety comes first. Once you want to begin the claim process, file a claim online or contact your Desjardins Agent.

What to expect during the claim process

  • First, protect your car from further damage.
  • If your car is NOT drivable, we'll tell you what to do when you report your damage.
  • Tell us where to find your car.
  • We'll give you a detailed appraisal of damage and cost of repairs.
  • You may have your car repaired where you wish.
  • We can provide names of quality repair facilities in our network, if you'd like.
  • Your repair facility should contact us directly if there are questions about the appraisal.

Claim tool box

Report a claim

Start the simple process of reporting your claim here.

Learn more about the claim process.

Service provider tool

Choose from a network of recommended providers.

Find a recommended provider.


Reporting property damage is easy and stress-free.

Learn more about the property insurance claim process.

Business insurance claim

We’ll guide you through your business insurance claim.

Learn more about the business insurance claim process.
Claim type
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