What happens when you file an auto insurance claim

If you’re involved in a car accident, remember that your safety comes first. Once you want to begin the claim process, file a claim online or contact your Desjardins Agent.

What to expect during the claim process

First, protect your car from further damage.
If your car is NOT drivable, we'll tell you what to do when you report your damage.
Tell us where to find your car.
We'll give you a detailed appraisal of damage and cost of repairs.
You may have your car repaired where you wish.
We can provide names of quality repair facilities in our network, if you'd like.
Your repair facility should contact us directly if there are questions about the appraisal.