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Need to report a claim?

Online home and auto insurance claims

Having an accident or enduring a catastrophe can be very stressful, but we don't think reporting an insurance claim should be. You can report a claim online in a matter of minutes. Our claim reporting process is quick and easy.

Have you been involved in a car accident? Has your vehicle been damaged?

You can now file an auto insurance claim online, from end to end.

Simply log in and answer a few questions about what happened, so we can let you know your deductible, liability information and what you’re covered for. You can even book a damage appraisal appointment with a repair shop directly through the online process.

Has your home been damaged?

Log in and submit the claim online.

Once you submit your claim online, a claim representative will contact you as soon as possible to verify information, ask questions, explain coverage and process the claim.

Don’t have an account?

Register; it’s quick and easy.

You can also report a claim by calling 1-855-209-9549, 24 hours a day, 7 days a week.

For life insurance claims, the assigned Desjardins Agent will contact the beneficiary.

Accident outside of Canada?

If you're a policyholder who would like to file a claim from outside of Canada, please contact your Desjardins Agent or call us directly at 1-855-209-9549.

Life insurance

We understand the passing of a loved one creates plenty of stress on its own, that’s why we’re committed to a life insurance claim devoid of hassle and red tape.

To report a death, please contact your Desjardins Agent.

Claim tool box

Report a claim

Start the simple process of reporting your claim here.

Learn more about the claim process.

Service provider tool

Choose from a network of recommended providers.

Find a recommended provider.


Reporting property damage is easy and stress-free.

Learn more about the property insurance claim process.

Business insurance claim

We’ll guide you through your business insurance claim.

Learn more about the business insurance claim process.

Some conditions, exclusions and limitations may apply. The terms and conditions of the coverages described are set out in the insurance policy, which always prevails.

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