Vehicle damage claims

Desjardins Insurance knows that an accident is stressful on its own, filing a claim for vehicle damage shouldn’t be. If you need to report a claim, contact your Desjardins Agent who will guide you through the process.

What to expect

We or a participating recommended repair facility will provide you with an appraisal of damage.
Only you can authorize repairs to your vehicle.
Payment is based on a repair estimate using prices and labour rates which are competitive in your local area.
Not all repair facilities charge the same amount for vehicle repairs. Any additional payment will be based upon supplemental amounts agreed to by us.
You may be responsible for any amounts not agreed to by us. This may include, but may not be limited to, storage fees and rental expenses.
If at any time, you or your repair facility discovers additional damage, please contact your claim advisor for additional consideration.
If your vehicle is deemed a total loss, your claim payment will be based on the current market value of a vehicle similar to yours, with applicable adjustments for your vehicle's condition.