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What to do after an auto accident

Auto accidents are unexpected but they happen. Desjardins Insurance is committed to helping restore your peace of mind as soon as possible. Here are some tips on what to do if you are involved in an accident.

If you would like more information about the claim process, you can contact your Desjardins Agent who will be with you every step of the way.

Be prepared

  • Carry a set of cones, warning triangles or emergency flares in your trunk to help alert traffic.
  • It also helps to have a pen and a card with any relevant medical information for you and your family.

Immediately after an accident

  • Take a deep breath and stay calm.
  • Check for injuries; call an ambulance when in doubt.
  • If the accident is minor, move cars to a safe place, out of traffic.
  • Turn on your vehicle's hazard lights and use cones, warning triangles or flares for safety.
  • Call the police, even if the accident is minor.
  • Contact your Desjardins Agent.

Other important tips

  • Do not sign any document unless it's for the police or your Desjardins Agent.
  • Take notes about the accident, including specific damages to all vehicles involved, witness information, etc.
  • If the name on an auto registration is different than the driver, jot down the relationship.
  • Be polite, but don't tell anyone the accident was your fault, even if you think it was.
  • State only the facts, and limit your discussion of the accident to the police and your Desjardins Agent.
  • If possible, don't leave the accident scene before the police and other drivers do.

How to report an auto insurance claim


Simply log in to your online account to file a claim online. Don’t have an account? Signing up is quick and easy.

By phone

If you prefer to talk to someone to report your claim, our team is always here to help. Simply call 1-877-659-1570 or contact your Desjardins Agent.

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