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Desjardins Insurance home insurance claims

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Having to deal with property damage can be difficult and stressful. Desjardins Insurance is here to help. Our team is available for you 24/7 to make things easier for you and your family.

What to do in the case of property damage

  • Take reasonable steps to prevent potential safety risks and/or further damage.
  • If the loss is caused by theft, notify the police.
  • Notify banks and credit card companies of any missing debit or credit cards.

Learn more about what to do in case of property damage

How to report a homeowners insurance claim

There are two options available:

If anyone is injured

  • Report it immediately to your Desjardins Agent.
  • Obtain names and addresses of any witnesses.
  • Don't make voluntary payments for anything outside of emergency first aid.

What you need to do after making a claim

  • Keep accurate records of what you spend repairing things.
  • Separate items that may be cleaned and/or repaired.
  • Check with your claim advisor before you discard any items you plan to claim as damaged.
  • Review your policy for specific coverage information.
  • If applicable, check with your mortgage company about how it handles claim payments.

Learn more about claims

Track your claim

Check the status of your claim by contacting your Desjardins Agent or calling us at 1-855-209-9549.

Common types of claims

  • Water damage
  • Theft
  • Vandalism
  • Fire and smoke
  • Natural disaster

Claim tool box

Report a claim

Start the simple process of reporting your claim here.

Learn more about the claim process.

Service provider tool

Choose from a network of recommended providers.

Find a recommended provider.


Reporting property damage is easy and stress-free.

Learn more about the property insurance claim process.

Business insurance claim

We’ll guide you through your business insurance claim.

Learn more about the business insurance claim process.

This is only a general description of coverages and is not a statement of contract. Details of coverage or limits vary in some provinces. All coverages are subject to the terms, provisions, exclusions and conditions in the policy itself and in any endorsements.

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