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StateFarm Canada is now Desjardins Insurance

State Farm® Canada is now Desjardins Insurance and your local State Farm Agent will now be known as your Desjardins Agent.

Please visit desjardinsagents.com/change-from-state-farm-canada for more details.

Looking for the State Farm USA site? Visit it here: statefarm.com.

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COVID-19:
Supporting you is our priority

We want to help you stay safe during the coronavirus pandemic. See how we can help.

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Updated: April 8, 2020

COVID-19:
Supporting you is our priority

In light of the coronavirus (COVID-19) pandemic, we want to reassure you that your Desjardins Agent is continuing to work hard for you.

This is a challenging time for everyone, that’s why we want you to get the support and coverage you need.

As part of the Desjardins family, we understand cooperative values. We know that we’re stronger when we pull together.

Relief measures for our clients

The COVID-19 pandemic has created challenges for many of our clients. We understand that you may be struggling at this time. That’s why we want to make things a little easier for you with our relief measures.

Helping clients who are driving less during the pandemic

Are you using your personal or commercial vehicle only for essential travel like getting groceries or trips to the pharmacy?

  • Because you’re using your vehicle much less, you could get a refund on your auto insurance.
  • The refund is based on minimal use of your vehicle for the 3 months of COVID-19 containment measures and is calculated based on the estimated annual kilometres on your insurance policy.
  • You’re eligible for the refund if your driving is limited to essential travel.

You are not eligible if:

  • You’re still commuting to work or you’re making deliveries.
  • You’ve already put your vehicle in storage.
  • You ask us to reduce your annual kilometres after you’ve already received a refund for limiting your vehicle use due to the containment measures. In this case, we’ll adjust the refund amount to take account of any refund you’ve already received.

To get your refund, complete our online form by May 31, 2020. Have your policy number on hand. You’ll find your policy number on your auto insurance certificate.

Have you stopped using your car entirely?

If you decide to put your car in storage, you can easily update your insurance policy online. Visit My Account to log in or create an account. Choose Options for the vehicle you want to store. Then select Store this vehicle and complete the short form.

Helping people make deliveries

During the pandemic, are you using your personal or commercial vehicle to deliver meals, groceries or prescription drugs?

  • Whether you’re making deliveries as a volunteer or as the owner or employee of a restaurant, pharmacy or grocery store, we’re offering you temporary auto insurance coverage for deliveries at no extra charge.
  • This coverage applies automatically to existing policies. There’s no need to call us.
    • This coverage will not be added if deliveries are made via third party apps and services like UberEats, Skip the Dishes, Instacart and Amazon Flex. These services remain a prohibited use.

Protecting clients who are working from home

Are you working from home for your employer during the pandemic?

  • We’ve temporarily increased our insurance for losses affecting home-based business property to $10,000 on our home insurance policies at no extra cost. That means if you’ve had to buy items like a computer or an ergonomic chair, you can work from home with peace of mind.
  • This coverage applies automatically to existing policies. There’s no need to call us.

Helping Canadians return from the United States

Do you need to rent a car to get back to Canada quickly?

  • We’re adding liability coverage for rented or borrowed vehicles (Endorsement 27) to our existing private passenger and light commercial vehicle insurance policies at no extra charge. So if you need to rent a car to drive back from the United States, you won’t have to buy the rental company’s insurance.
  • If your car is in the United States longer than expected, you’ll also be covered for this period of time at no extra cost.
  • These coverages apply automatically to existing policies. There’s no need to call us.

Relief measures FAQ

Auto insurance refund

Am I eligible for the refund?

You’re eligible if:

  • You have an auto insurance policy with Desjardins Insurance in force on April 6, 2020, and you apply for your refund by May 31, 2020.
  • You normally drive at least 5,000 km per year, as stated on your policy (there is no maximum limit).
  • You’ll be using your vehicle only for essential trips, like to the grocery store or the pharmacy, for the 3-month period of COVID-19 containment measures.
  • Personal and commercial vehicles are eligible. Recreational vehicles like motorcycles and motorhomes are not eligible.

You’re not eligible if:

  • You’re commuting to work or making deliveries.
  • You’ve already put your vehicle in storage.
  • You ask us to reduce your annual kilometres after you’ve already received a refund for limiting your vehicle use due to the containment measures. In this case, we’ll adjust the refund amount to take account of any refund you’ve already received.

Who can apply for the refund? Can I apply for a relative?

The primary policyholder should apply for the refund. However, you can apply for a relative if they can’t do it themselves. The refund will be paid to the person who pays the policy.

What information do I need to fill out the form?

Make sure you meet the eligibility criteria described above. If you are eligible, you’ll need to provide your auto insurance policy number, your email and your phone number. You’ll also be asked to confirm that you’ll be using your vehicle much less during the COVID-19 containment measures.

You’ll need to fill out 1 form for each auto insurance policy.

There are 2 cars on my insurance policy. Will I get a refund for each one?

You’ll receive a refund for each vehicle on your policy, which will be issued in a single payment.

How will the refund be paid and when will I get it?

You should receive your refund within 14 business days. Your refund will be paid using the same payment method you use to pay your insurance premium.

For example, if you pay by pre-authorized debit, we’ll deposit your refund into the account we have on file.

If you normally pay by cheque, it may take longer to process your request. Thank you for your patience.

How is the refund calculated?

For personal insurance, your refund is calculated based on a ratio of the estimated annual kilometres on your insurance policy for the 3 months of COVID-19 containment measures.

For commercial insurance, your refund is calculated based on your annual premium, considering that will be using your vehicle less often during the COVID-19 containment measures.

Here are some examples:

Anita drives 20,000 km per year and her annual premium is $1,700. Her estimated refund is $90.

Mark drives 10,000 km per year and his annual premium is $1,300. His estimated refund is $40.

Note: These are just examples. Your refund may be more or less than these amounts depending on your specific circumstances.

I’m having problems with the form, who can I speak to?

Get in touch with your Desjardins Agent, who will be able to help you complete your request.

What should I do if the emergency measures continue for a longer period?

We’re staying on top of government directives as the situation evolves. For now, the refund applies to the 3 months of COVID-19 containment measures.

Other ways we can help you

 

Online services

If you need to access your insurance documents, modify your policy or make a claim, our online services are always available.

Visit My Account to log in to your secure account, create an account, or download our mobile app.

Prefer to speak to us?

Contact your Desjardins Agent.

The strength of Desjardins Group

Solid reserves to withstand the impacts of the pandemic

The current situation with COVID-19 is evolving quickly and causing uncertainty throughout the world. Rest assured that Desjardins currently has more than $25 billion in capital, which ranks us among the strongest financial groups in the world.

Learn more

Unwavering support for communities

$210,000 for Kids Help Phone and Alloprof

With schools closed, more young people are using support services like Kids Help Phone and Alloprof. Desjardins wants to support these organizations by contributing $210,000 to help them keep operating and handle the increased call volumes they're receiving.

Stronger together

Desjardins is here for you and your community. That’s why we’re donating $475,000 to the United Way, the Canadian Red Cross, Feed Ontario and Quebec food banks, which are helping families meet their basic needs.

Also visit the dedicated Coronavirus (COVID-19) page to learn more about the measures we’re taking to help our individual and business members and clients.

Our prevention measures

 

Our priority is keeping you and our employees safe. We’re following government health guidelines to help slow the spread of the virus.

  • All employees returning from travelling abroad are working from home as a preventive measure.
  • Right now, employees who can work from home are being asked to do so.
  • Business travel has been suspended.
  • When possible, team meetings are being held online or by phone rather than in person.

You can count on us

 

We’re continuing to monitor the situation as it evolves and to listen to your concerns. Remember that we’re here to support you if you need help. Thank you for your trust.

Stay on top of the latest developments related to the coronavirus

Some conditions, exclusions and limitations may apply. These tips are provided for information and prevention purposes only. They are general in nature, and Desjardins Insurance cannot be held liable for them. The relief measures described are temporary. The other terms and conditions relating to the coverage in force are specified in the insurance policy, which always prevails.

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