Desjardins Insurance accessibility standards
Our customer service policy: providing goods and services adapted to people with disabilities.
Desjardins Insurance is committed to providing a barrier-free environment to meet the needs of clients, partners and employees with disabilities. We have taken numerous initiatives to improve accessibility and will continue do to so.
- Please refer to the Desjardins Insurance Accessibility Standards (PDF) document to learn more about our accessibility policies and procedures.
- Read the Desjardins Insurance 2013–2018 Multi-Year Accessibility Plan (PDF)
Our accessibility goals and initiatives
- Customer service standards
- Information and communication standards
- Employment standards
- Feedback and additional information
Customer service standards
Our customer service is there for you
At Desjardins Insurance, we strive to ensure that clients with disabilities can access the products and services they need in an independent and dignified way. To that end, we have taken certain initiatives:
- Policies and procedures have been put in place.
- Employees who provide goods and services to people with disabilities have received training.
Information and communication standards
Accessible formats and communication supports
Desjardins Insurance is committed to making sure all our communications are accessible to everyone and to taking into account the accessibility needs of people with disabilities.
If you have a disability, please ask us for any additional information or communication supports you need.
Accessible websites and web content
At Desjardins Insurance, we strive to make it easier for people with disabilities (such as blindness, deafness and cognitive impairment) to use our Internet and mobile solutions. In order to reduce navigation barriers, we have implemented an ongoing web accessibility improvement program. The program includes a process to correct and upgrade our websites.
This program will allow us to gradually apply Level A rules under the Web Content Accessibility Guidelines (WCAG) 2.0 followed by Level AA (by 2021), in compliance with the Web Accessibility Initiative (WAI) developed by the World Wide Web Consortium (W3C).
Desjardins Insurance strives to offer equal opportunities to everyone interested in working for the company. We ensure that our employment practices are equitable and accessible, allowing us to attract and retain people with disabilities.
Equal access employment program
The company has developed an equal access employment program designed to promote the fair representation of minorities and people with disabilities.
Building and workstation accessibility
Our premises are designed to ensure employees with disabilities have easy access to work sites. Plus, workstations can be adapted on request to meet the individual needs of a person with a disability.
Feedback and additional information
You can play an important role in helping us improve the accessibility of our products and services. Your comments and questions will help us establish new policies, practices and services to meet your needs and serve you better.
Please contact us if you have any accessibility questions, requests or comments.
For questions about our information and communication standards, call us at:
For questions about our employment standards or to speak to customer service, call us at:
By email at Desjardins.DAN.AODA@desjardins.com.
For general inquiries not related to our policy on the Access for Ontarians with Disabilities Act (AODA), use the Contact us form. Choose "Technical problems" or "My Account" from the subject dropdown list, and then choose "Accessibility" from the specify dropdown list.
Certas Home and Auto Insurance Company
333 First Commerce Drive