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StateFarm Canada is now Desjardins Insurance

State Farm® Canada is now Desjardins Insurance and your local State Farm Agent will now be known as your Desjardins Agent.

Please visit desjardinsagents.com/change-from-state-farm-canada for more details.

Looking for the State Farm USA site? Visit it here: statefarm.com.

Your province

Important notice – Canada Post

During the rotating strikes, we’ll do everything in our power to make sure you receive your official documents as soon as possible.

For more information, please contact your Agent. Thank you for your understanding.

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Desjardins Insurance accessibility standards

Our customer service policy: providing goods and services adapted to people with disabilities.

Desjardins Insurance is committed to providing a barrier-free environment to meet the needs of clients, partners and employees with disabilities. We have taken numerous initiatives to improve accessibility and will continue do to so.

Our accessibility goals and initiatives

Customer service standards

Our customer service is there for you

At Desjardins Insurance, we strive to ensure that clients with disabilities can access the products and services they need in an independent and dignified way. To that end, we have taken certain initiatives:

  • Policies and procedures have been put in place.
  • Employees who provide goods and services to people with disabilities have received training.

Information and communication standards

Accessible formats and communication supports

Desjardins Insurance is committed to making sure all our communications are accessible to everyone and to taking into account the accessibility needs of people with disabilities.

If you have a disability, please ask us for any additional information or communication supports you need.

Accessible websites and web content

At Desjardins Insurance, we strive to make it easier for people with disabilities (such as blindness, deafness and cognitive impairment) to use our Internet and mobile solutions. In order to reduce navigation barriers, we have implemented an ongoing web accessibility improvement program. The program includes a process to correct and upgrade our websites.

This program will allow us to gradually apply Level A rules under the Web Content Accessibility Guidelines (WCAG) 2.0 followed by Level AA (by 2021), in compliance with the Web Accessibility Initiative (WAI) developed by the World Wide Web Consortium (W3C).

Employment standards

Desjardins Insurance strives to offer equal opportunities to everyone interested in working for the company. We ensure that our employment practices are equitable and accessible, allowing us to attract and retain people with disabilities.

Equal access employment program

The company has developed an equal access employment program designed to promote the fair representation of minorities and people with disabilities.

Building and workstation accessibility

Our premises are designed to ensure employees with disabilities have easy access to work sites. Plus, workstations can be adapted on request to meet the individual needs of a person with a disability.

Feedback and additional information

You can play an important role in helping us improve the accessibility of our products and services. Your comments and questions will help us establish new policies, practices and services to meet your needs and serve you better.

Please contact us if you have any accessibility questions, requests or comments.

Telephone:

For questions about our information and communication standards, call us at:
1-877-370-3276

For questions about our employment standards or to speak to customer service, call us at:
1-877-370-3276

Internet:

By email at Desjardins.DAN.AODA@desjardins.com.
For general inquiries not related to our policy on the Access for Ontarians with Disabilities Act (AODA), use the Contact us form. Choose "Technical problems" or "My Account" from the subject dropdown list, and then choose "Accessibility" from the specify dropdown list.

Mail:

Certas Home and Auto Insurance Company
333 First Commerce Drive
Aurora (Ontario)
L4G 8A4

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