

Your browser settings have cookies disabled. Some features of the site are not available or will not work correctly without cookies. To do so, refer to the help section of your Web browser.
Your province
If you’re insured with a local Desjardins Agent, log in to My Account.
Choose this option if you know your Agent by name, and they have an office in your local area.
If you’re insured with us directly, log in to your Online Services account.
Choose this option if you contact us by phone, and you usually speak to different insurance advisors when you call.
Car fires don’t happen frequently, but when they do, they’re a potentially deadly emergency. Knowing what to do can help prevent injuries or even save someone’s life.
If you smell smoke or see flames coming from your car while you’re driving, it’s important to remain calm, but act quickly.
Recognize that car fires can break out in places other than the engine compartment. They also can occur under the vehicle, near the wheels and brakes, in your dashboard and even inside the car. In fact, interior fires can be among the most frightening because of your close proximity to the flames, fumes and smoke.
It’s generally not recommended that you try to put out the fire yourself. Opening the hood or car doors increases the air supply and may accelerate the fire.
Once the fire has been put out, contact your insurance agent. If possible, take photos of the damage and collect the names and phone numbers of witnesses. Ask the firefighters when and if it is safe to remove personal items from the vehicle. Have it towed to a repair shop for an inspection before attempting to operate it again.
While some car fires occur in collisions, they are more often caused by problems with a vehicle’s electrical or fuel system. Your best line of defence is to have these systems checked out at every service call. In between times, look for these potential warning signs:
These tips are provided for information and prevention purposes only. They are general in nature, and Desjardins Insurance cannot be held liable for them. We recommend using caution and consulting an expert for comprehensive, tailored advice.
Desjardins Insurance refers to Certas Home and Auto Insurance Company, underwriter of automobile and property insurance or Desjardins Financial Security Life Assurance Company, underwriter of life insurance and living benefits products.