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To avoid the wait, you can file a claim, update your insurance and much more in your Online Services account.

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Questions about your policy

Call us at 1-877-659-1570 or speak to your Desjardins Agent.

Home or auto insurance claims

Online: Log in to My Account to file a claim.

Frequently asked questions about My Account

By phone: Call us at 1-855-209-9549 our team is available 24/7.

Questions? Visit our Claim Centre or contact your Desjardins Agent.

Life insurance claims

Contact your Desjardins Agent.


View our payment options or contact your Desjardins Agent for more information.

Frequently asked questions about online billing and payments

Mutual funds

For help with your accounts

Call us toll-free at 1-866-814-6597 or


Monday to Friday, 8:30 a.m. to 6 p.m.

New Brunswick:

Monday to Friday, 9:30 a.m. to 7 p.m.


Monday to Friday, 6:30 a.m. to 4 p.m.

For more information about your mutual funds and investments, speak to a representative from Desjardins Financial Security Investments.

General inquiries

Find answers to frequently asked questions

Technical difficulties?

Our support team can help. Call 1-844-238-6400.


Monday to Friday, 7 a.m. to 9 p.m.
Saturday and Sunday, 8 a.m. to 4 p.m.

New Brunswick:

Monday to Friday, 8 a.m. to 10 p.m.
Saturday and Sunday, 9 a.m. to 5 p.m.


Monday to Friday, 5 a.m. to 7 p.m.
Saturday and Sunday, 6 a.m. to 2 p.m.

Hearing impaired?

Dial 711 to connect to the Telecommunications Relay Service (TRS).

Career opportunities

Visit the careers centre to find opportunities.

Our mailing address

333 First Commerce Drive
Aurora, ON L4G 8A4


If you have a complaint or a concern, visit our complaints page.

Write to us

At any time, you can send us a message via our secure online form.





Log in to your account. From the top right menu, choose Profile, then choose Change my address. Follow the steps to change your address.

Go to our homepage to get a quote online. Choose the type of insurance, enter your postal code and follow the steps.

Log in to your account. From the top right dropdown menu, choose Documents. Choose View next to the insured vehicle or property. To get your past documents, choose My archived insurance documents.

Mutual Funds are not insurance products and are distributed through representatives of Desjardins Financial Security Investments Inc.

Please read the applicable Fund Facts before investing. Commissions, trailing commissions, management fees and expenses may be associated with mutual fund investments.

Mutual Funds are not guaranteed, their values change frequently and past performance may not be repeated. Mutual fund securities are not covered by the Canada Deposit Insurance Corporation or by any other government deposit insurer.

Neither Desjardins Insurance nor its agents provide tax or legal advice. Please consult your tax, legal or investment advisor regarding your specific circumstances

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