Online insurance FAQ
Learn more about your online insurance account by reviewing answers to frequently asked questions below. If you can’t find the information you’re looking for, contact your Desjardins Agent who will be happy to help.
The user/login ID is the email address you entered during registration. If you’ve already registered online, you may use the “Forgot your password?” link on DesjardinsAgents.com.
For security reasons, each Desjardins Insurance online account can only be listed in one name and with one date of birth. Each policyholder on the policy may register their individual online account.
It is possible that your Desjardins Agent's office does not have you listed as a policyholder on the policy. Please contact your Desjardins Agent for more details.
Business accounts do not have online access at the present time, but there are plans to include them in the future.
Because of technical limitations, the declaration page is not available online but may be provided by your Desjardins Agent. Some coverage information is available by clicking on your policy number under your “My Account” page; however, this information does not constitute proof of coverage.
Yes. On the “My Account” page, click on the “Change Agent” link.
No. Please contact your Desjardins Agent if you want to change your coverage options
You can only submit a request that will be sent over to your Desjardins Agent's office for processing. To submit this request, you must log into your account and select the policy you want to change, and then select the “Add a Driver” link on this page.
It can take up to three business days for a payment made in your Desjardins Agent's office to reflect online. If it has been more than three business days, please contact your Desjardins Agent's office. To see the most recent payment made, click on the policy number and look at the most recent payment.