My Account
It’s easy to manage your insurance online!
Make the most of your account
Choose the paper-free option and do more online. You can access your insurance documents anytime and do your part for the environment.
View your insurance documents
You can view, download and print a copy of your home or auto insurance policy.
Change your address
You can change your address online. Simply fill out the form and your request will be sent over to your Desjardins Agent's office for processing.
Note: Changing your address might affect your home or auto insurance premium.
Go Paper-free
Sign up for the paper-free option and get your insurance documents electronically.
Store a vehicle
Fill out the form to store your car or motorhome or to change your storage dates. The information will be sent over to your Desjardins Agent's office for processing.
Note: If your vehicle is in seasonal storage for less than 45 days, you don’t need to let us know.
File a claim
Auto insurance claim
- Follow the steps to describe what happened.
- Check your coverage, your liability and the deductible to pay.
- Make an appointment with one of our approved body shops to get a damage estimate.
- If you use the Desjardins Insurance app to file a claim, you may be eligible to send photos of the damage and save yourself a trip to the shop.
Home insurance claim
Log in to your account and follow the steps to describe what happened. A claims advisor will contact you within 1 business day.
Manage your payments
Check your premium balance, see upcoming payments or change your payment method.
Choose from these payment methods:
- Pre-authorized payments from your bank account
- A single annual payment by credit card
- A single annual payment by cheque or through your financial institution
If you have a new credit card, update your information at least 5 business days before your credit card payment is due.
Change your garage address
Fill out the form to tell us your new garage address and when you’ll start keeping your car there. The information will be sent over to your Desjardins Agent's office for processing.
Add a driver
Fill out the form to tell us about the new driver and we’ll forward your request to your Desjardins Agent's office for processing.
Note: Adding a driver may affect your car insurance premium.
Add a vehicle
Fill out the form to tell us about the vehicle and how you’ll use it. The information will be sent over to your Desjardins Agent's office for processing.
Frequently asked questions
My Account FAQ
Find answers to frequent questions about managing your insurance in your online account.
Billing and online payments FAQ
Find answers to frequent questions about billing and online payments.
Get the Desjardins Insurance mobile app
Simplify your life—use the app to log in to your account.
View and manage your insurance policies or file a claim—anytime, anywhere! Get the app and take advantage of prevention tools like AlertTM, RadarTM and Ajusto®
Certain conditions, exclusions and limitations may apply.
TM Alert and Radar are trademarks of Desjardins General Insurance Group Inc., used under licence.
Ajusto is underwritten by Desjardins Insurance which refers to Certas Home and Auto Insurance Company.
® Ajusto is a registered trademark of Desjardins General Insurance Inc., used under licence.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play and Google Play logo are trademarks of Google LLC.