My Account
It’s easy to manage your insurance online! Manage your insurance paper free, whenever and wherever you want.
Or are you insured with us directly?
Log in to your Online Services account

Not sure which login to choose?
You’re insured with a local Desjardins Agent if you know your agent by name, and they have an agency in your local area. If this is you, log in to My Account.
You’re insured with us directly if you contact us by phone, and you usually speak to different agents when you call. If this is you, log in to your Online Services account.
Manage your insurance in just a few clicks
Store a vehicle
Fill out the form to store your car or motorhome or to change your storage dates. The information will be sent over to your Desjardins Agent's office for processing.
Note: If your vehicle is in seasonal storage for less than 45 days, you don’t need to let us know.
View your insurance documents
You can view, download and print a copy of your home or auto insurance policy.
Add a vehicle
Fill out the form to tell us about the vehicle and how you’ll use it. The information will be sent over to your Desjardins Agent's office for processing.
Add a driver
Fill out the form to tell us about the new driver and we’ll forward your request to your Desjardins Agent's office for processing.
Note: Adding a driver may affect your car insurance premium.
File a claim
Auto insurance claim
- Follow the steps to describe what happened.
- Check your coverage, your liability and the deductible to pay.
- Make an appointment with one of our approved body shops to get a damage estimate.
- If you use the Desjardins Insurance app to file a claim, you may be eligible to send photos of the damage and save yourself a trip to the shop.
Home insurance claim
Log in to your account and follow the steps to describe what happened. A claims advisor will contact you within 1 business day.
Manage your payments
Check your premium balance, see upcoming payments or change your payment method.
Choose from these payment methods:
- Pre-authorized payments from your bank account
- A single annual payment by credit card
- A single annual payment by cheque or through your financial institution
If you have a new credit card, update your information at least 5 business days before your credit card payment is due.
Change your address
You can change your address online. Simply fill out the form and your request will be sent over to your Desjardins Agent's office for processing.
Note: Changing your address might affect your home or auto insurance premium.
Change your garage address
Fill out the form to tell us your new garage address and when you’ll start keeping your car there. The information will be sent over to your Desjardins Agent's office for processing.
Go Paper-free
You can access your insurance documents anytime and do your part for the environment.
Frequently asked questions
My Account FAQ
Find answers to frequent questions about managing your insurance in your online account.
Billing and online payments FAQ
Find answers to frequent questions about billing and online payments.
Get the Desjardins Insurance mobile app
Simplify your life—use the app to log in to your account.
View and manage your insurance policies or file a claim—anytime, anywhere! Get the app and take advantage of prevention tools like AlertTM and RadarTM
Certain conditions, exclusions and limitations may apply.
TM Alert and Radar are trademarks of Desjardins General Insurance Group Inc., used under licence.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play and Google Play logo are trademarks of Google LLC.
Access Online Services - with you, wherever you go
[Context: An animated video explaining the advantages and options available in the Desjardins Insurance Online Services. Throughout the video, soft, upbeat music plays and a narrator reads the audio content. The text in square brackets describes audio and visual content in the video other than the dialogue or narration.]
[On-screen action: A paper airline glides through the sky, with clouds in the background.]
With Desjardins Insurance Online Services, you can view your insurance documents online, whenever you want.
[On-screen action: The paper airplane approaches a standing woman and flies around her.]
But you can also do so much more. You can add a driver,
[On-screen action: A man appears beside the woman.]
Or a vehicle.
[On-screen action: A car appears behind the woman and man.]
Change your address.
[On-screen action: The paper airplane flies in front of a house, while a moving truck backs up and stops.]
You can also get a quote to insure a new car,
[On-screen action: The paper airplane glides toward a stationary car that is for sale. It has a sign on it and helium balloons tied to the back, which are released into the air.]
Update your payment method,
[On-screen action: The paper airplane flies toward the screen and away, revealing a large house with a car backing into a garage.]
Store a vehicle,
[On-screen action: Two cars are driving in the same direction. The car behind rear-ends the one in front.]
Make an auto claim, and more.
[On-screen action: The car accident becomes an image on a cellphone. The paper airplane flies into frame and transforms into a paper document which slides into the phone, to become an electronic version on the cellphone screen.]
Paper-free, right at your fingertips.
[On-screen action: The cellphone spins and turns upright into the palm of a user’s hand.]
Simply log in and select the service you want.
[On-screen action: An agent calling card screen appears on the cellphone.]
And remember: you’re just one click away from contacting your agent. Desjardins Insurance Online Services. With you, wherever you go.
[On-screen text: The Desjardins Insurance logo. Get started.]
[On-screen legal text: Desjardins Insurance refers to Desjardins General Insurance Inc. in Quebec, to Certas Direct Insurance Company in Ontario and Alberta and to Certas Home and Auto Insurance Company, underwriter of automobile and property insurance. DesjardinsTM, Desjardins InsuranceTM, all trademarks containing the word Desjardins, as well as related logos are trademarks of the Fédération des caisses Desjardins du Québec, used under licence.]
[End of text transcript]