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Important notice to our policyholders

Due to recent thunderstorm in many areas, we are currently experiencing unusually high call volumes. We are doing everything we can to answer calls as quickly as possible. Prefer not to wait? You can file your claim online and one of our claims advisors will contact you shortly.

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Peace of mind at your fingertips with the Alert program

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The free water and freeze detector offer has ended, but support is still available for those already signed up for the program.  A new prevention program for your home will be available soon.

Stay tuned! 

What is Alert?

AlertTM is an innovative prevention program available to clients who insure their homes with us.

Alert comes with a water and freeze detector. If the unexpected happens, you'll get an alert on your smartphone, meaning you can act fast and limit the damage caused by water and freezing.

How it works

Download the Desjardins Insurance Home-Auto app

The app is free and available for iPhone and Android smartphones. You will find the Alert program in the Prevention section.

No data plan is required.

Sync your detector

Follow the installation steps. It's fast and easy!

The detector requires an at-home Wi-Fi connection.

Get alerts on your smartphone

If water or a risk of freezing is detected, you'll be notified immediately on your smartphone.


We’re proud to be the only1 insurer in Canada offering this type of home insurance prevention program, providing our clients with the added benefits of:

  • Peace of mind because you have the ability to act quickly to limit any damage caused by water or freezing, and avoid the inconveniences that come with it.
  • Reassurance there will be no impact to your home insurance premiums or claims, no matter what alerts you receive.

The water and freeze detector is provided by Roost.

Certain conditions, exclusions and limitations may apply.

TM Alert is a trademark of Desjardins General Insurance Group Inc., used under licence.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a trademark of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

1. All Desjardins General Insurance Group subsidiaries offer this type of program.

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