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Important notice to our policyholders

Due to recent thunderstorm in many areas, we are currently experiencing unusually high call volumes. We are doing everything we can to answer calls as quickly as possible. Prefer not to wait? You can file your claim online and one of our claims advisors will contact you shortly.

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Before you begin the installation:

  • Make sure you have your Wi-Fi password.
  • Remove your phone case.
  • For best results, find a quiet place close to where you’re planning to use your detector.
  • Keep in mind installation may take a few attempts.

How to synchronize your detector and your smartphone

  1. Open the AlertTM tab in your Desjardins Insurance Home-Auto app.
  2. Select Add, then Install a detector.
  3. Follow the installation instructions to protect your home.
  4. For installation help, see the Set up Assistant for the Alert Program.

More tips for a successful installation

Check your Wi-Fi connection.

Your smartphone needs to be connected to your Wi-Fi network when setting up the detector.

Improve the connection between your detector and your Wi-Fi network.

Place your detector close enough to your router or install a Wi-Fi extender to amplify your signal so that it reaches your detector’s location.

Test your detector.

First, connect the detector to your Wi-Fi, then place the detector on a damp cloth and wait a few seconds. If it’s working correctly, you’ll get an alert on your phone almost immediately.

Certain conditions, exclusions and limitations may apply.

TM Alert is a trademark of Desjardins General Insurance Group Inc., used under licence.

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