Your browser settings have cookies disabled. Some features of the site are not available or will not work correctly without cookies. To do so, refer to the help section of your Web browser.

Your province

Important notice

We’re currently receiving a high number of phone and online requests. We’re working hard to serve our customers as quickly as possible. You can do some transactions online right away, like storing a vehicle or filing a claim, in My Account.

Skip to content

Preventing fire damage – Advice from your Desjardins Agent

In the event of a wildfire, we want you to stay safe. That’s why we’ve put together some tips to help you keep your family safe and help you minimize property damage.

How to prepare

  1. Find out about prevention and evacuation measures in your region
    • Contact your local fire department or municipal authorities.
    • Learn how to prepare for a wildfire on the Government of Canada Get Prepared website.
  2. Draw up an evacuation plan
    Designate a meeting point with members of your family. Also plan for a place to stay in the event you no longer have access to your residence.
  3. Arrange to help each other
    Talk to your neighbours about a plan to help one another in the event of an emergency.
  4. If the risk of fire becomes serious, remove anything that may easily burn and cause a fire to spread, such as firewood, barbecue or propane cylinders

In the event of wind-blown smoke

Even if the fire is many kilometres from your home, blowing smoke could be a problem. Here are general some recommendations.

  • Breathe through a wet cloth
    Hold the cloth in front of your mouth and nose to avoid breathing in smoke.
  • Go to a safe location
    If you have health problems, particularly a cardiac or respiratory condition, go to a care facility or any other location away from the smoke.

How to limit damage

After the danger has passed, use these tips to prevent further damage.

If there is minor damage

  • Air out your home
    Once the fire is out, open the doors and windows to air out the house, temperature permitting.
  • Make an inventory of your damaged property
    A form is available to help you keep track: (PDF) List of property
  • Take photos of the damage

If there is major damage

Contact a contractor* to board up broken windows and secure the premises. After that, contact our claims advisors, as they can provide all the additional guidance you may need.

How to file a claim There are 2 ways to file a claim:

Online

Simply log in to My account to report an auto or home insurance claim. Don’t have an account? Signing up to My account is quick and easy.

On the phone

If you prefer to talk to someone to report your claim, our team is always here to help. Simply call 1-877-659-1570 or contact your Desjardins Agent.

*Refer to your insurance policy to determine the scope of your coverage. Keep receipts for all expenses incurred in protecting or preserving your property.

This information is provided for informational purposes only. Desjardins Insurance shall not be liable for any damages arising from any reliance upon such information. Desjardins Insurance recommends using caution and consulting an expert for comprehensive, expert advice. Full details regarding coverage and exclusions can be found in the insurance policy, which always prevails. Certain conditions, limitations and exclusions may apply.

Top of page