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Fire damage – Advice from your Desjardins Agent

How to limit damage

After the risk of fire has passed, you may be able to prevent further damage. Above all stay safe—don’t put your life in danger!

If there is minor damage

If there is major damage

Contact a contractor* to board up the windows and secure the premises. After that, contact our claims advisors, as they can provide all the additional guidance you may need.

To find out more, visit Get Prepared, a Government of Canada website with information on what to do after an emergency.

How to file a claim There are 2 ways to file a claim:

Online

Simply log in to My account to report an auto or home insurance claim. Don’t have an account? Signing up to My account is quick and easy.

On the phone

If you prefer to talk to someone to report your claim, our team is always here to help. Simply call 1-877-659-1570 or contact your Desjardins Agent.

Make your claim easier: If your home is no longer habitable, keep receipts for all expenses you incur for food and lodging outside your home. Depending on the nature of the damage and your coverage, these expenses may be reimbursed. If you do some of the work yourself, keep a record of the jobs done and the hours worked.

*Refer to your insurance policy to determine the scope of your coverage. Keep receipts for all expenses incurred in protecting or preserving your property.

This information is provided for informational purposes only. Desjardins Insurance shall not be liable for any damages arising from any reliance upon such information. Desjardins Insurance recommends using caution and consulting an expert for comprehensive, expert advice. Full details regarding coverage and exclusions can be found in the insurance policy, which always prevails. Certain conditions, limitations and exclusions may apply.

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